How to clear your browser's cache and cookies

This article contains instructions on how to clear your browser’s cache and cookies.

While deleting the browser’s cookies may fix problems logging in to this site, it also removes any saved settings/cookies for sites you’ve previously visited.

Microsoft Internet Explorer

Cache. First try clearing the browser cache for the version you’re using:

Internet Explorer 8, Internet Explorer 9
  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Select the checkbox for Temporary Internet Files.
  4. Click the Delete button.
  5. Once the files have been deleted, click Okay.

Internet Explorer 7
  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Click the Delete files button.
  4. Click the Yes button in the confirmation window.
  5. Click the Close button.

Internet Explorer 6
  1. Click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click the Delete Files button.
  5. Click the OK button in the confirmation window.
  6. Click the OK button to close the ’Internet Options’ window.

Cookies. If clearing the cache doesn’t fix the problem, next you may want to try clearing the browser cookies.

Internet Explorer 8, Internet Explorer 9
  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Select the checkbox for Cookies.
  4. Click the Delete button.
  5. Once your cookies have been deleted, click Okay.

Internet Explorer 7
  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Click the Delete cookies button.
  3. Click the Yes button in the confirmation window.
  4. Click the Close button.

Internet Explorer 6
  1. Click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click the Delete Cookies button.
  5. Click the OK button in the confirmation window.
  6. Click the OK button to close the ’Internet Options’ window.

Mozilla Firefox

Cache. First try clearing the browser cache for the version you’re using:

Firefox 3.5, Firefox 4, Firefox 5 (Windows)
  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Clear Recent History.
  3. Under ’Time Range to Clear’ select Everything.
  4. Select the ’Details’ checkbox.
  5. Select the ’Cache’ checkbox.
  6. Click the ’Clear Now’ button.

Firefox 3 (Windows)
  1. Click the Tools menu.
  2. Select Clear Private Data.
  3. Select the ’Cache’ checkbox.
  4. Click the ’Clear Private Data Now’ button.

Firefox 3, Firefox 3.5, Firefox 4, Firefox 5 (Mac)
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the ’Offline Storage’ section, click Clear Now.
  6. Click the OK button.

Firefox 2 (Windows)
  1. Click the Tools menu.
  2. Select Options.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the ’Cache’ section, click Clear Now.
  6. Click OK.

Firefox 2 (Mac)
  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the ’Cache’ section, click Clear Now.
  6. Click OK.

Cookies. If clearing the cache doesn’t fix the problem, next you may want to try clearing the browser cookies.

Firefox 3.5, Firefox 4, Firefox 5 (Windows)
  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Clear Recent History.
  3. Under ’Time Range to Clear’ select Everything.
  4. Select the ’Details’ checkbox.
  5. Select the ’Cookies’ checkbox.
  6. Click the ’Clear Now’ button.

Firefox 3.5, Firefox 4, Firefox 5 (Mac)
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click the Remove Individual Cookies link.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close Preferences.

Firefox 3 (Windows)
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Options.

Firefox 3 (Mac)
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Preferences.

Firefox 2 (Windows)
  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Options.

Firefox 2 (Mac)
  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Preferences.

Apple Safari

Cache. First try clearing the browser cache for the version you’re using:

Safari 3, Safari 4, Safari 5 (Mac)
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.

Safari 3 (Windows)
  1. Click the Edit menu.
  2. Select Empty Cache.
  3. Click Empty.

Cookies. If clearing the cache doesn’t fix the problem, next you may want to try clearing the browser cookies.

Safari 4, Safari 5 (Mac)
  1. Click the Safari menu.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done.
  7. Close the ’Preferences’ dialog box.

Safari 3 (Mac)
  1. Click the Edit menu.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done.
  7. Close the ’Preferences’ dialog box.

Safari 3 (Windows)
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
  7. Close the ’Preferences’ dialog box.

Opera

Cache. First try clearing the browser cache for the version you’re using:

Opera 9 (Windows)
  1. In Opera, click the Tools menu.
  2. Click Preferences.
  3. Select the Advanced tab.
  4. In the left-hand column, click History.
  5. In the Disk cache section, click Empty Now.
  6. Click OK to close Preferences.

Opera 9, Opera 10, Opera 11 (Mac)
  1. In Opera, click the Opera menu.
  2. Click Preferences.
  3. Click the Advanced tab.
  4. In the left-hand column, click History.
  5. In the Disk cache section, click Empty Now.
  6. Click OK to close Preferences.

Cookies. If clearing the cache doesn’t fix the problem, next you may want to try clearing the browser cookies.

Opera 9 (Windows)
  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any of the other Private Data options that you don’t want to delete.
  6. Click Delete.

Opera 10, Opera 11 (Mac)
  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any of the other Private Data options that you don’t want to delete.
  6. Click Delete.

Opera 9 (Mac)
  1. In Opera, click the Opera menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any of the other Private Data options that you don’t want to delete.
  6. Click Delete.